- Effective Date
- 1 November 2026
- Valid Until
- 1 November 2027
- Last Updated
- 2 November 2026
Welcome to The White Fashion Shop.
These Terms of Service (“Terms”) govern your access to and use of The White Fashion Shop website, including the purchase of ready-to-make garments, custom-size garments, custom-designed clothing, fashion accessories and other products offered through our online store.
By accessing our website, creating an account, placing an order or purchasing any product or service from us, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. about the white fashion shop
The White Fashion Shop is an online fashion store specialising exclusively in white fashion.
We offer ready-to-make garments, custom-size clothing, custom designs, fashion items and bulk orders.
Our products are available to customers in Nigeria and internationally, subject to shipping availability to the destination country.
All orders are placed, processed and managed online through our website.
2. eligibility to use our website
By using this website, you confirm that:
You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use the website and our services only for lawful purposes.
You will not misuse, interfere with or attempt to gain unauthorised access to our website or systems.
If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.
3. online orders only
All orders must be placed through our online store.
We do not accept orders through informal channels such as WhatsApp, social media direct messages, telephone calls or other unofficial methods unless expressly stated by The White Fashion Shop.
Once an order has been successfully submitted through our website, you will receive an order confirmation.
An order confirmation does not necessarily mean that the order has been accepted for processing. An order becomes accepted and enters processing only after payment has been successfully confirmed.
4. product information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements and other information displayed on our website are accurate.
However:
Colours may appear slightly different depending on your device or screen settings.
Minor variations may occur because products may be individually manufactured, finished or handled.
Product images may include styling elements or accessories that are not included with the purchased item unless specifically stated.
Measurements and sizing information should be carefully reviewed before placing an order.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
5. product availability
Products displayed on our website are subject to availability.
If an item becomes unavailable after an order has been placed, we will notify you and, where applicable, offer an alternative solution, including a replacement product or refund.
We reserve the right to limit the quantity of products that may be purchased by an individual customer.
6. prices
All prices displayed on our website are stated in the applicable currency shown at checkout.
Prices may change without prior notice. However, once an order has been successfully accepted and payment confirmed, the price applicable to that order will generally remain the confirmed order price, except where an obvious pricing or system error has occurred.
Unless expressly stated otherwise, the product price does not necessarily include:
- International shipping charges
- Customs duties
- Import taxes
- Local government charges
Other charges imposed by the destination country.
International customers are responsible for any applicable customs duties, taxes or import charges imposed by their country.
7. payment
All payments must be made online through the payment gateway provided on our website.
We do not process orders based solely on payment promises, payment screenshots or unverified payment notifications.
An order will only be processed after payment has been successfully confirmed through our payment system.
The White Fashion Shop does not ordinarily accept cash payments for online orders.
Where a payment is unsuccessful, incomplete or cannot be verified, the order will not enter production or fulfilment until payment is successfully confirmed.
8. order confirmation and processing
After placing an order, you are responsible for reviewing your order confirmation and ensuring that the following information is correct:
- Product selected
- Quantity
- Size
- Custom measurements, where applicable
- Design specifications
- Delivery address
- Contact information
Any other information submitted with the order.
Please contact us promptly if you identify an error.
Once an order has entered production, changes or cancellations may not be possible, particularly for custom-made or customised products.
9. ready-to-make orders
Ready-to-make clothing is offered in standard sizes and specifications and is made when an order is placed.
Customers are responsible for selecting the appropriate size before completing their purchase.
Where size charts or product measurements are provided, customers should carefully review them before ordering.
The White Fashion Shop is not responsible for an incorrect size selected by a customer unless the item delivered differs from the size ordered.
10. custom-size orders
Where the website permits customers to enter their own body measurements, the customer is responsible for ensuring that all measurements submitted are accurate.
The White Fashion Shop will manufacture the garment based on the measurements and specifications provided by the customer.
We are not responsible for fitting issues caused by:
- Incorrect measurements supplied by the customer
- Incorrect measurement units
- Incorrect information entered during checkout
Changes in the customer's body measurements after the order was placed.
Customers should carefully follow any measurement instructions or guides provided on the website.
Where clarification is required, we may contact the customer before production begins.
11. custom design orders
Custom design orders are garments created according to a customer's specific design requirements, specifications or instructions.
Because these products are individually created, custom design orders may not be cancelled, returned or exchanged simply because the customer changes their mind, except where required by applicable law or where the product is defective or materially different from what was ordered.
Custom Design Delivery
Custom design orders are generally delivered within two (2) weeks after payment has been confirmed and all required design specifications and measurements have been received.
The delivery period may be affected by circumstances beyond our reasonable control.
12. bulk orders
The White Fashion Shop accepts bulk orders subject to our production capacity and the complexity of the requested designs.
The current maximum quantity for a bulk order is 50 pieces per order.
Bulk orders within Lagos are generally delivered within 1–4 weeks, depending on:
- Quantity ordered
- Design complexity
- Fabric or material requirements
- Customisation requirements
- Availability of materials
Production requirements.
A specific estimated delivery period may be provided for each bulk order before production begins.
Bulk orders may be subject to different pricing and production terms from individual retail orders.
13. delivery
Lagos Deliveries
Only products tagged Express ready to make have 48-hour Lagos delivery. Other catalog clothing has 5-day Lagos delivery after payment confirmation. Mixed catalog orders follow the longest applicable timeline.
Custom design orders are generally delivered within two (2) weeks.
Bulk orders are generally delivered within 1–4 weeks, depending on quantity and design requirements.
Delivery timelines are estimates and may occasionally be affected by circumstances outside our reasonable control.
14. international shipping
The White Fashion Shop offers international shipping to available destinations.
International delivery times vary depending on:
- Destination country
- Shipping method
- Courier availability
- Customs processing
- Import requirements
Local delivery conditions.
International shipping charges will be displayed or calculated during the checkout process where applicable.
Customers are responsible for ensuring that the delivery address and contact details provided are accurate.
The White Fashion Shop is not responsible for delays caused by customs authorities, import restrictions, incorrect customer information or circumstances outside our reasonable control.
15. customs, duties and taxes
International orders may be subject to customs duties, VAT, import taxes, tariffs or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are the responsibility of the customer.
The White Fashion Shop does not control the customs policies of individual countries and cannot guarantee that an order will not incur additional charges.
Customers are responsible for ensuring that their purchase complies with applicable import regulations in their country.
16. delivery address
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delivery failures caused by:
- Incorrect addresses
- Missing apartment or building information
- Incorrect telephone numbers
- Failure to respond to the delivery provider
- Refusal to accept delivery
Failure to collect an order from an applicable collection point.
Additional delivery charges may apply where an order must be re-delivered because of incorrect information supplied by the customer.
17. receiving your order
Customers should inspect their order as soon as it is received.
If an item is damaged, defective, incorrect or materially different from the item ordered, the customer must notify us within 48 hours of delivery.
Where appropriate, we may request photographs, videos or other information to assist with investigating the complaint.
18. returns and replacements
We want every customer to be satisfied with their purchase.
However, because many of our products are fashion items and some are customised or made specifically for individual customers, our return period is limited.
48-Hour Return and Replacement Policy
Items may only be returned for replacement within 48 hours of delivery.
Any request for a return or replacement made after the 48-hour period may not be accepted, except where required by applicable law.
A return or replacement may be considered where:
- The wrong product was delivered
- The wrong size was supplied due to an error on our part
- The product is defective
- The product was damaged before or during delivery
The product materially differs from what was ordered.
Where a valid complaint is confirmed, we may provide a replacement or another appropriate remedy.
19. conditions for returns
To qualify for a return or replacement, the item should generally:
- Be returned within 48 hours of delivery
- Be unworn
- Be unwashed
- Be unused
- Be free from stains, perfume, makeup or other marks
- Remain in its original condition
Include its original packaging, labels and accessories where applicable.
We reserve the right to reject a return where an item shows signs of use, damage, alteration or improper handling by the customer.
20. non-returnable items
Unless otherwise required by applicable law, the following may not be eligible for return simply because the customer has changed their mind:
- Custom-designed garments
- Custom-size garments made according to customer-provided measurements
- Personalised products
- Altered garments
- Items made according to specific customer instructions
Items that have been worn, washed, damaged or altered by the customer.
Where a custom or personalised product is defective or incorrectly produced by us, the customer should notify us within the 48-hour complaint period.
21. how to report a problem
Any complaint regarding an order should be communicated to The White Fashion Shop within 48 hours of delivery.
Customers may be required to provide:
- Order number
- Description of the problem
- Photographs or videos of the item
- Photographs of packaging where relevant
Any other information reasonably required to investigate the complaint.
We will review the complaint and determine the appropriate resolution.
22. refunds
Where a refund is approved, it will normally be processed through the original payment method or another appropriate method communicated by The White Fashion Shop.
Refund processing times may depend on the payment provider or financial institution.
Where a customer is entitled to a refund under applicable consumer protection law, nothing in these Terms is intended to remove or restrict that legal right.
23. order cancellation
Customers may request cancellation of an order before production or fulfilment begins.
However, cancellation may not be possible once an order has entered production, has been customised, or has been dispatched.
Custom design, custom-size and bulk orders may have additional cancellation restrictions because production may begin specifically for the customer.
Where cancellation is accepted, any applicable refund will be determined based on the stage of processing and applicable law.
24. promotions and discounts
Promotional offers, discounts and special campaigns may be subject to additional terms.
Unless expressly stated otherwise:
- Promotions cannot be combined
- Promotional offers cannot be exchanged for cash
- Offers are subject to availability
We reserve the right to withdraw or modify a promotion where necessary.
Specific promotional terms will apply where provided.
25. customer accounts
Where an account is required, customers are responsible for maintaining the confidentiality of their login information.
You are responsible for activities carried out through your account unless you have notified us of unauthorised access.
You agree to provide accurate and current information and to update your information when necessary.
We reserve the right to suspend or terminate an account where there is reasonable evidence of fraud, abuse, misuse or violation of these Terms.
26. intellectual property
All content on The White Fashion Shop website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Product descriptions
- Graphics
- Videos
- Website design
- Text
- Images
- Illustrations
Software and other materials
is owned by or licensed to The White Fashion Shop and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.
27. customer-submitted content
Where customers submit photographs, reviews, testimonials, comments, feedback or other content to us, the customer confirms that they have the right to provide such content.
By submitting content for publication, you grant The White Fashion Shop permission to use it for legitimate business purposes, including marketing, advertising and promotional activities, subject to applicable law.
We will not knowingly publish private or sensitive customer information without appropriate consent.
28. reviews and feedback
Customers are encouraged to provide honest feedback about their experience.
Reviews and feedback must not contain:
- False or misleading information
- Abusive or threatening language
- Hate speech
- Defamatory statements
- Personal information belonging to another person
Illegal or harmful content.
We reserve the right to remove content that violates these requirements.
29. website availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or error-free.
Website availability may occasionally be affected by:
- Maintenance
- Technical problems
- Internet service disruptions
- Cybersecurity incidents
- Third-party service failures
Circumstances beyond our reasonable control.
30. third-party services
Our website may use third-party services, including payment processors, delivery companies, technology providers and other service providers.
The use of these services may be subject to the terms and privacy policies of the respective third parties.
We are not responsible for the independent policies or practices of third-party service providers.
31. limitation of liability
To the extent permitted by applicable law, The White Fashion Shop will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for fraud or other legally protected rights.
Our liability in relation to a particular order will, to the extent permitted by law, generally be limited to the value of the affected order.
32. events beyond our control
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances reasonably beyond our control.
These circumstances may include:
- Natural disasters
- Fire
- Flood
- Epidemics or pandemics
- War
- Civil unrest
- Government restrictions
- Strikes
- Transportation disruptions
- Customs delays
- Power or internet disruptions
- Major technical failures
Other force majeure events.
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
33. fraud and abuse
We reserve the right to refuse, cancel or investigate orders where we reasonably suspect:
- Fraudulent activity
- Payment fraud
- Identity misuse
- Abuse of promotional offers
- False claims
- Repeated abuse of our return or replacement policy
- Unauthorised use of another person's payment method
Other unlawful or abusive activity.
Where appropriate, suspicious transactions may be reported to relevant authorities or payment providers.
34. privacy and personal information
Your privacy is important to us.
Personal information collected through the website may include information necessary to process orders, make deliveries, provide customer support, process payments and improve our services.
Personal information will be handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
35. data security
We take reasonable measures to protect customer information and use appropriate third-party technology providers where necessary.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and personal information.
36. changes to these terms
We may update these Terms from time to time to reflect changes in our business, services, technology, legal requirements or operational policies.
The updated Terms will be published on our website with the revised effective or updated date.
Your continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.
37. governing law
These Terms shall be governed by and interpreted in accordance with the laws applicable to The White Fashion Shop's business operations, subject to any mandatory consumer protection rights applicable to customers in their country of residence.
Where a dispute cannot be resolved amicably, it may be referred to the appropriate courts or legally recognised dispute-resolution process with jurisdiction.
38. severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.
The remaining provisions will continue to apply.
39. entire agreement
These Terms, together with our Privacy Policy, Return and Replacement Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and The White Fashion Shop concerning your use of our website and purchase of our products.
40. contact us
If you have questions regarding these Terms, an order, delivery, returns or any other matter relating to The White Fashion Shop, please contact us through the official contact channels provided on our website.
The White Fashion Shop
Website: white-edit-studio.lovable.app
Email: Available via our Contact Us page
Phone/WhatsApp: +2349030043063
Business Address: 1, Alhaja Sidikat Abubaka St, Yakoyo, Ojodu Berger, Ikeja, Lagos, Nigeria
customer acknowledgement
By placing an order through The White Fashion Shop website, you acknowledge that:
You have read and agreed to these Terms of Service.
All orders must be placed online.
All payments must be completed through the website payment gateway.
Orders are processed only after payment has been confirmed.
You are responsible for the accuracy of information and measurements submitted with your order.
Express ready to make products have 48-hour Lagos delivery; other catalog clothing has 5-day Lagos delivery.
Custom design orders are generally delivered within two weeks.
Bulk orders are generally delivered within 1–4 weeks, depending on quantity and design requirements.
The current maximum bulk order quantity is 50 pieces.
Complaints regarding delivered items must be communicated within 48 hours of delivery.
Eligible items can only be returned for replacement within 48 hours of delivery, subject to the applicable return conditions and consumer protection laws.
Thank you for choosing The White Fashion Shop.